Refund and Returns Policy for Baxchipali
Effective Date: December 4, 2024
At Baxchipali, customer satisfaction is our top priority. We understand that there may be instances where you are not completely satisfied with your purchase, and we are here to assist you. Our Refund and Returns Policy outlines the process for returning products and receiving refunds, and it ensures a smooth and hassle-free experience for all our customers.
1. Return Eligibility
We accept returns for most products, provided that they meet the following conditions:
Condition of the Product: The item must be unused, undamaged, and in its original packaging with all tags and accessories intact. Items that have been used, damaged, or altered cannot be returned.
Time Frame: Returns must be initiated within 30 days from the date of purchase. After 30 days, we cannot accept returns or provide refunds.
Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return. These exclusions will be clearly stated on the product page.
2. How to Return an Item
To return an item, follow these steps:
Contact Us: Before returning an item, please contact our customer support team at contact@novalight.com with your order number, the product(s) you wish to return, and the reason for the return. We will provide you with a return authorization and further instructions.
Pack the Item: Carefully pack the item in its original packaging, ensuring that it is protected during shipping. You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part.
Ship the Item: Ship the item back to the address provided in the return authorization email. We recommend using a trackable shipping service to ensure the safe return of your item.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
Full Refunds: If the item is returned in eligible condition and within the return window, you will receive a full refund for the purchase price.
Partial Refunds: If the item is returned in a condition other than as described (e.g., missing parts or damaged), we reserve the right to issue a partial refund.
4. Exchanges
If you wish to exchange a product, please contact us to arrange an exchange. The exchange will be processed as soon as we receive the returned item, provided that the replacement product is available. If the replacement is unavailable, we will issue a refund.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at contact@novalight.com. We will offer a full refund or replacement for the damaged product, including any return shipping fees. We may request photos or videos of the damaged product for verification purposes.
6. Sale and Promotional Items
Sale and promotional items are subject to the same return policy as regular-priced products unless otherwise specified. Please review product-specific return conditions if applicable.
7. Customer Support
If you have any questions about returns, refunds, or exchanges, or if you need assistance with a specific product, please contact our customer support team:
Baxchipali
Address: 123 Fashion Ave, New York, NY
Phone Number: (555) 123-4567
Email: contact@novalight.com
Website: https://baxchipali.net/